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Below you have a collection of methods that other users in a similar situation have used to get the issue resolved. If you’re struggling to resolve this particular issue, this article will provide you with a series of troubleshooting steps. Some users have managed to resolve the conflict by sticking to only one product.

Office 2013 ProPlus and Office 365 are installed on the same machine – Apparently, these two versions are known to conflict, causing this particular error.

Stand-alone OneNote 2013 is creating an unsupported configuration – This error can also occur if you have a standalone installation of OneNote over a complete installation of Microsoft Office 2013.

Some users have managed to get the issue resolved by re-installing Microsoft OneDrive.

Microsoft OneDrive bug – There are several reports that point towards the regular Microsoft Office program (not the Business sync client) of being responsible for the error.

Uninstalling the sync client will likely resolve the issue

Stand-alone Microsoft OneDrive 2013 sync client is installed – If you only get this error with documents from a mapped network drive, it’s very likely that Microsoft OneDrive sync client is causing the error.

Based on what we gathered, there are several scenarios that are known to lead to this error message: We investigated this particular issue by trying to recreate the issue and looking at various user reports.

What is causing the Incompatible Office Products are Installed on your Machine error? For them, the error is not displayed at all when opening documents stored on the local hard drive. The error is mainly reported to occur on Windows 7.įurthermore, some users report that they only get this error message while opening documents on a mapped network drive. Once the error is displayed and closed (via the OK button), other documents opened with a word program will not exhibit the same behavior. If you have an administrator, please contact them for help.īased on the majority of affected users are saying, the error typically occurs on the very first document opened with an Office program. Incompatible Office products are installed on your machine. Even though this error is mainly visual, it’s still nerve-racking to have this error pop up every time you open something with the Office suite. Affected users report that upon clicking Ok, the files open normally and all the functions are working correctly.

Some users get the Incompatible Office Products are Installed on your Machine when trying to open Excel, Word, Powerpoint or a document from a similar Office program.